Please fill out the New Client Intake Form included in your appointment confirmation email at least 2 hours in advance of your session. Otherwise, you must arrive 10-15 minutes early to fill it out at the office.

Columbia Pain Relief is 100% committed to your satisfaction. Please read the policy to ensure you have a GREAT experience,

Cancellation Policy:

• If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance.  I agree to pay $35 or 50% of the full session rate (whichever is greater) if I give less than 24 hour notice.
• I agree to pay the full session rate if I give 2 hours notice or less, or if I miss an appointment without given notice.
• If within 24 hours of my session I develop a contagious illness or have a sudden unplanned health or personal emergency rendering me from my scheduled appointment, I will inform Columbia Pain Relief right away, and if you are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Columbia Pain Relief.
• I understand that I am still responsible for my appointment until I hear back from Columbia Pain Relief confirming my email or phone call was received requesting cancellation/rescheduling.

Arriving on Time/Session Length:

• I understand I must arrive 10-15 minutes early for my appointment in order to get the full session time I have scheduled.  If I arrive on time or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of the session that I booked.
• I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, request, or feedback, at anytime before, during, or after my massage.  I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at anytime during the session so adjustments can be made.  I understand that my therapist wants my HONEST feedback-positive or negative and doesn't take offense to it.